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Frequently Asked Questions


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Q1: What kind of technical support do I get with V&Web?

Live chat, e-mail support, and Skype support which is available 24/7.


Q2: I don't see the server specifications I need/want.

If you can't find the specifications that you need, please contact us and we will do our best to   find the right one for you.


Q3: I don't know what server I should use.

Contact us and we'll help you figure out the right server that best suits your needs.


Q4: What Operating System should I install on my server?

Depending on your   requirements, you can use Linux if you are using PHP, Perl or mySQL with your   website. If you are using ASP or MS SQL, then Windows would be the most   suitable. Please note that Linux is free, whereas Windows is not. You will have to pay an extra $10-$40 (depending on location) for Windows monthly license fee.


Q5: How long does it take to activate my order?

It usually takes between 24-48 hours to process and activate your order depending on availability. Some   servers with special requirements may take up to 7 business days.


Q6: Which control panels are available for a dedicated server from your company?

Currently we offer both Cpanel and Direct Admin.


Q7: Do you host Windows based dedicated servers?

Yes! Please let our customer service know if you need Windows.


Q8: Why do the Windows servers cost more than the Linux servers?

Windows server cost more because of the Windows licensing fee.


Q9: Do you accept international orders?

Yes, we do! We also have services in over 40 different countries.


Q10: Is there a minimum contract?

For most of our servers, there is no minimum contract. Although, we have a few servers that require at least   quarterly pay.


Q11: Can I test the IP before I order?

Yes. Please contact our customer service to test IP.


Q12: What forms of payments do you accept?

We accept PayPal payments and bank transfer payments.


Q13: Where are you located?

We offer services around the globe.

Our headquarters is located in the heart of Asia - Taiwan.


Q14: How can I contact you?

You can chat with us via the live chat on our website or you can send us an email at sales@vandweb.com


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