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Refund Instructions


Refund Instruction

Refund Commitment

If you are not satisfied with our product and service of Web hosting, databases, Hong Kong VPS, or you just change your mind, you can simply contact us and apply for "unconditional refund" within 10 days after the payment. You only need to apply a simple procedure for refunds and then can get a refund of the corresponding service. We will be the fastest to complete money back to your account.

Refund Instruction

• Refund are only available for Web hosting, databases, Hong Kong VPS service.
• Our money back service is not available for those customers whose websites are closed due to the illegal use and prohibited content.
• If you bought a "package" or "promotion" or any other service including domain names , the domain name fee will be deducted from the refund and we will re-issued invoice to you.


How to apply

  • Send email to Sales@vandweb.cm ,Download application form sales email.

  • Fill in the form and print, stamp, a copy of your ID card 

  • Fax us the above materials or sent us by post

When can I receive the refund?Personal account:Upon receiving the application for refund during Monday to Friday, we would complete the money back to your account within three working days and remove your product or service. (Please provide us your account No. of China Construction Bank, Industrial and Commercial Bank of China or China Merchants Bank as possible as you can)
Company account:Upon receiving the application for refund, we would complete the money back to your account within three working days and remove your product or service.
Paypayl/Alipay account:We would remove your product or service the day we received your application materials, and submit the case to online payment company. They will refund the money to your bank account within five working days. For the customers who remitted via Alipay, the refund will be back to your Alipay account.


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